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frequently asked questions

frequently asked questions

Below are some of the most frequently asked questions. Please review these questions and answers before contacting us. If your question is not answered below we would be delighted to hear from you. You may fill out our online request form and we will respond to you promptly.

I have forgotten my user name and password! Can you send them to me?

If you have forgotten any of the details that were sent to you as part of your purchase, including your Username, Password or Registration Key please don't hesitate to contact us. We keep a record of these and we are happy to email them to you. Simply complete and submit the online support form

What's the difference between Zicom Mentor and Zicom Mentor for Enterprise Architect?

These are two different product offerings. If you are an Enterprise Architect user then you should purchase Zicom Mentor for Enterprise Architect. This product contains content that is specifically tailored to Enterprise Architect. In every other situation choose Zicom Mentor.

How do I upgrade to a new version of Zicom Mentor?

When you purchase a Zicom Mentor Product such as a book you are entitled to free upgrades for a year from the time you purchase the product. You can upgrade the product by visiting the Zicom Mentor downloads area. When you purchased the product you were given a user Id and Password using these you can gain access to the download area of the product site. Once you have downloaded the product then uninstall any previous versions (MS Windows: Start:Settings:Control Panel: Add/Remove Programs) and then run the downloaded program and it will take you through the install process.

Am I entitled to an Upgrade?

When you purchase a Zicom Mentor Product such as a book you are entitled to free upgrades for a year from the time you purchase the product. After this period you can purchase an upgrade renewal for approximately one third of the purchase price. This money allows us to provide updates to you on a regular basis.

I have upgraded to Zicom Mentor version 2.51 and integration with Enterprise Architect no longer works?

The default install directory for Zicom Mentor has changed from: Zicom Mentor to Zicom Mentor EA. The most likely reason for the integration not working is due to this change simply go to the Help menu in Enterprise Architect and the Register Add-in sub menu and choose Zicom Mentor... Replace the Dictionary Install Directory to Zicom Mentor EA (or the directory you chose to install it in).

How do I change between books in Zicom Mentor?

Zicom Mentor is a book publishing framework. It allows you to view books that have been written for the Zicom Mentor framework. To change books you select the books icon in the tool bar and then select a book from the list that appears in the left hand panel.

What do I need to run Zicom Mentor?

Zicom Mentor will run in almost any browser. There is no requirement for plug-ins such as Java applets. Much of the functionality is provided by means of JavaScript so if this has been switched off the product will not run correctly.

How do I download Zicom Mentor?

Having problems downloading? The most common cause of downloading problems is a corporate firewall that does not allow files of a particular format to be downloaded. A workaround to this problem is to try downloading a different format. It is common for corporate firewalls not to allow .exe files to be downloaded but to allow .zip files to be downloaded. If you are having difficulty downloading a .exe version then you could try a .zip. If you are still experiencing problems downloading then please contact us.

How do I install Zicom Mentor for Windows?

  1. Click Start, locate Run..., and then click.
  2. Click Browse, locate ZicomMentorEvaluationSetup.exe and click. This file is called ZicomMentorEvaluationEASetup.exe if obtained from Sparx Systems.
  3. Click Open and then click OK.
  4. Follow the instructions in the InstallShield Wizard.

How do I run Zicom Mentor for Windows?

  1. Click Start, point to Programs, locate the Zicom Systems folder, locate Zicom Mentor, and then click.
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