frequently asked questions
Below are some of the most frequently asked questions. Please review these questions and answers before contacting us. If your question is not answered below we would be delighted to hear from you. You may fill out our online request form and we will respond to you promptly.
If you have forgotten any of the details that were sent to you as part of your purchase, including your Username, Password or Registration Key please don't hesitate to contact us. We keep a record of these and we are happy to email them to you. Simply complete and submit the online support form
These are two different product offerings. If you are an
Enterprise Architect user then you should purchase Zicom
Mentor for Enterprise Architect. This product contains content
that is specifically tailored to Enterprise Architect. In
every other situation choose Zicom Mentor.
When you purchase a Zicom Mentor Product such as a book you
are entitled to free upgrades for a year from the time you
purchase the product. You can upgrade the product by visiting
the Zicom Mentor downloads area. When you purchased the
product you were given a user Id and Password using these you
can gain access to the download area of the product site. Once
you have downloaded the product then uninstall any previous
versions (MS Windows: Start:Settings:Control Panel: Add/Remove
Programs) and then run the downloaded program and it will take
you through the install process.
When you purchase a Zicom Mentor Product such as a book you
are entitled to free upgrades for a year from the time you
purchase the product. After this period you can purchase an
upgrade renewal for approximately one third of the purchase
price. This money allows us to provide updates to you on a
regular basis.
The default install directory for Zicom Mentor has changed from:
Zicom Mentor to Zicom Mentor EA. The most likely reason for the integration
not working is due to this change simply go to the Help menu in Enterprise Architect
and the Register Add-in sub menu and choose Zicom Mentor... Replace the
Dictionary Install Directory to Zicom Mentor EA (or the directory you
chose to install it in).
Zicom Mentor is a book publishing framework. It allows you
to view books that have been written for the Zicom Mentor
framework. To change books you select the books icon in the
tool bar and then select a book from the list that appears in
the left hand panel.
Zicom Mentor will run in almost any browser. There is no
requirement for plug-ins such as Java applets. Much of the
functionality is provided by means of JavaScript so if this
has been switched off the product will not run correctly.
Having problems downloading? The most common cause of
downloading problems is a corporate firewall that does not
allow files of a particular format to be downloaded. A
workaround to this problem is to try downloading a different
format. It is common for corporate firewalls not to allow .exe
files to be downloaded but to allow .zip files to be
downloaded. If you are having difficulty downloading a .exe
version then you could try a .zip. If you are still
experiencing problems downloading then please
contact us.
- Click Start, locate Run..., and then click.
-
Click Browse, locate ZicomMentorEvaluationSetup.exe and click. This
file is called ZicomMentorEvaluationEASetup.exe if obtained from Sparx Systems.
- Click Open and then click OK.
- Follow the instructions in the InstallShield Wizard.
-
Click Start, point to Programs, locate the Zicom Systems folder,
locate Zicom Mentor, and then click.
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